1. Acceptance of Terms
By using the Drivo application, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use the platform.
2. Services Provided
Drivo provides multiple transportation and delivery services, including:
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Regular ride booking services for all users.
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Carpooling services for daily commuting and work transportation.
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Intercity and travel rides.
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Coastal and seasonal transportation services.
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Parcel and package delivery services.
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Women-only rides where both the driver and passengers are female.
The platform is available for both male and female users, while the women-only category is exclusively reserved for female drivers and female passengers.
All vehicles available through the platform are air-conditioned, and disabling the air conditioning during rides is prohibited unless requested by all passengers.
3. User Eligibility
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Users must be at least 18 years old to create an account.
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All registration information must be accurate and up to date.
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Users are responsible for protecting their account credentials.
4. Booking Rules
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Ride and parcel requests depend on driver availability.
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Estimated fares and arrival times may vary due to traffic, weather, or demand conditions.
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Users must respect drivers, passengers, and platform rules during all trips.
5. Women-Only Service
The women-only service is designed to provide a safer and more comfortable experience for female users. In this category:
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The driver must be female.
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All passengers must be female.
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Any misuse of this category may result in account suspension.
6. Vehicle Standards
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All vehicles on the platform must maintain cleanliness and proper condition.
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Air conditioning must remain operational during rides.
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Smoking, harassment, offensive behavior, or damaging vehicles is strictly prohibited.
7. Parcel Delivery Service
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Users are prohibited from sending illegal, dangerous, or prohibited items.
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Drivers have the right to refuse suspicious or unsafe deliveries.
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Drivo is not responsible for improperly packaged items.
8. Payments & Promotions
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Payments may be completed using available payment methods within the application.
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Promotional offers and discounts may have specific conditions and expiration dates.
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Abuse of promotions may result in account restrictions.
9. Cancellation Policy
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Cancellation fees may apply after driver acceptance or arrival.
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Repeated unnecessary cancellations may lead to temporary or permanent account suspension.
10. Support & Complaints
Drivo provides customer support for both users and drivers to handle:
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Complaints
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Suggestions
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Technical support
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Lost items
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Safety concerns
Users can contact support through the application or official communication channels.
11. Safety & Conduct
Users and drivers must:
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Follow local laws and regulations.
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Treat others respectfully.
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Avoid any abusive, discriminatory, or illegal behavior.
Drivo reserves the right to suspend accounts involved in misconduct or policy violations.
12. Limitation of Liability
Drivo acts as a technology platform connecting users and drivers. The company is not responsible for delays, traffic conditions, accidents, or circumstances beyond reasonable control.
13. Changes to Terms
Drivo may update these Terms & Conditions at any time. Continued use of the platform means acceptance of the updated terms.
14. Contact Information
